We work hard to get packages to you as quickly as possible. As a result, once your order is submitted we cannot accept cancellations or changes. Please make sure your shipping address is correct before completing your purchase. If your package gets returned back to us, you will be responsible for the additional shipping cost in order to send it to the corrected address.
Processing Times: All orders except wholesale are processed between 3-5 business days for creating, & packing.
Wholesale orders are processed anywhere from 10-14 business days.
Tracking numbers are provided for all orders. Please allow 24-48 hours for your tracking number to be updated in the system after you receive a confirmation that your order has shipped.
Priority Mail: Shipping is 1-3 Business days & includes insurance
First Class Mail: Ships in 1-3 Business days, but does not include insurance
In order to qualify for Free Shipping simply add $75 worth of products to your cart, and it will automatically apply during checkout. Your order total must $75 minimum even with a discount applied.
Local Pick up: Orders for local pick up are processed within 2-4 business days. Pick up times and locations is solely based off my discretion and availability. You will receive an email and/or text message letting you know that your order is available for pick up, and at this point I will ask you a time that is good for both of our schedules. A location will be set close to both of us for convenience. This is due to the fact that we do not offer delivery at this time. Please note that we are not open for pick ups on Sunday’s.
~~~~Shipping Whipped Body Butters In The Spring/Summer~~~~
We're dedicated to keeping our body butters as fluffy as possible without the use of synthetic stabilizers or beeswax.
As a result, our delicate natural products that are packaged in plastic jars are sensitive to temperature changes.
During very warm weather, products may soften or even melt in transit as they sit in warm mail carrier trucks and mailboxes. We have the same problem as companies who make and ship fine chocolates during summer months.
We now use more protective packaging in the warmer months, so most products do arrive safely.
Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery.
WHAT TO DO ABOUT MELTING
On sunny or warm days it is best to refrigerate BEFORE opening the jars. If you open items, check to see if melting has occurred to minimize any spilling.
**The quality and healing properties of our products are not affected by melting.**
Place it in the refrigerator or freezer at 10 minutes intervals until it solidifies. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change.
Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lightens the density and changes the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
We have had customers scoop out the butter and whip it back up with an electric whisk beater. The butter has to be very cold for this to work.
WHAT WE ARE DOING TO HELP THE PROBLEM
During hot weather, we do our best to protect our products from melting during transit.
- We check every product before it is packed for shipping
- We wrap our delicate products in bubble wrap or another padding to add another layer of insulation
As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products and completely control the high heat temperatures of summer, trucks and mailboxes.